So sorry to hear you feel as though you were “tricked” in some way, although I will admit it can be confusing looking at the pricing options for Account and Site plans. You can always explore the tool and launch a staging site with up to 2 static pages and 50 CMS items completely free before needing to decide on a Site plan (to publish your project to a custom domain) and/or an Account plan (to allow exporting projects, unlock more robust staging sites, or to increase the amount of your un-hosted projects).
I’ve include a number of threads below from other members in the community that cover the differences between the two types of membership available that you can check out:
Additionally there’s a helpful pricing page that outlines all of the differences between the two types of plans available:
If you’d like to request a refund for the extra plan you ended up purchasing, it’s best to reach out to Webflow Support (if you haven’t already) and they will get the issue sorted out as quickly as possible. Normally I’ve found that they respond within a day or two, however they have a notice that support is operating a bit slower than usual due to a higher volume of requests.
In the case of the original post in the thread, they were looking for support in regards to a theme purchase, but I’ve found that requests involving accounts tend to have a higher priority. It’s also worth noting that the support team doesn’t typically monitor the community for requests like this so making posts won’t necessarily make the process go any quicker.
Just for full transparency, I am not affiliated with Webflow other than being a customer like yourself and an active member of the community so I can’t really help you much more than with the information above. Again, sorry to hear about the issue and hopefully it gets resolved soon
