Problem updating payment info

Community resources
1

Been trying to update the payment info for our hosting plan, but I always only get “We encountered an issue! Try again.” error message.
Anyone else experience this? If so what did you do to fix it?

I have contacted support, the AI chatbot is absolutely no help, but I have not gotten any response. If we can’t get it updated our site will go down in 10 days.

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2

Hey Haakon! Could you submit a support ticket for this? That’s the best way to get payment issues resolved!

3

Hey Aron,
I have of course done that, I have sent a video of the problem aswell. But all i get in return are «i understand» and links to unhelpful guides.

4

Hi Hakon,

I believe support is on holiday for a bit. The first thing to do in any situation where Webflow is behaving oddly is-

  • Disable any big chrome extensions expecially ad blockers, try again
  • Switch to a Chrome incognito window, with no extensions and no cached data, try again
  • Consider trying a different machine on a different network

All web apps suffer from the fact that a lot of the connection between the server and the user is not under their control, and caches, proxies, routers, firewalls, browser extensions all change the game.

6

For anyone else experiencing this issue, check the Tax ID field.

I had entered a foreign (Norwegian) Tax ID, and got the same error message. I cleared the field, and the update was then successful.

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8

This worked for me, thanks.

Oddly, the tax ID still remains in the account screen, even if it’s cleared from the payment details screen when updating them.