Billing Issue: Paid for My Website, but It Still Says I Need to Pay

Publishing help Hosting
1

Hi Webflow Team,

I recently made a payment for my website, but the billing page still shows that I need to pay. My payment has already been deducted, yet my account has not been updated to reflect the payment.

I need urgent assistance in resolving this as I cannot proceed with my website. I have proof of payment and can provide any necessary details.

Here is my read-only link: Webflow - Theodora's Cute Site

Please let me know how I can get this fixed as soon as possible. Thank you!

Best,
Theodora.

2

Hi Theodora, this is the community site, you’d need to contact Webflow directly through the support channel.

My guess is that you’ve accidentally purchased a Workspace plan instead of a Site plan. People seem to be doing that often lately.

1 Like
3

Hi Michael,

Thanks for your response. I’ve actually been trying to reach the Webflow support team for a few days now, but it looks like the website is down. Do you know of any other way I can contact them? I’d really appreciate any guidance.

Thanks!

4

Not sure what you mean?
This is the support portal-

Make sure you don’t have ad blockers etc running as extensions, these will often break web application.

5

Hey @Scrubishly — Joshua here from Webflow Support Team. The Support portal should be support.webflow.com. If you submit a ticket there, please DM me your ticket number and I can take a look for you.

6

Hi Jia, I’m having the same issue. I have put a support ticket but as it is saying I haven’t got a paid account (Which I have) I am still waiting.

7

Just flagging @jia-webflow so he will get your msg. Since you’re a new forum user likely you cannot DM him your ticket number. Watch your messages here ( top right ) so that if he reaches out you can give him that info.