I’m trying to get in touch with support with a question about upgrading my account. The support form on their support pages errors out. I tried emailing firstname.lastname@example.org but I got an automatic email asking me to use the form to contact them.
People have mentioned a chat being available but I do not see the icon anywhere to initiate chat.
Are other folks also experiencing this? How have people managed to get in touch with support? Does @webflow know that their support form is broken?
Appreciate any pointers.
Hey @dvenprasad , I jus tested our form and it appeared to work for me and I haven’t heard any other reports. Can you send me a video recording of the problem you are experiencing? What browser are you using? Do you have any browser extensions?
Thank you! I finally managed to get in touch with support via Safari. I was using Firefox and I have a few privacy and ad-blocking plug-in.
I received a response saying that it’s due Firefox’s ‘Enhanced Tracking Protection’
The times I’ve used Support the text box FREEZES after a few words are entered.
No delete! No backspace! FREEZES!
I enter the entire message elsewhere then copy it to the support message/text box.
Maybe try > [ email@example.com ]
They’ll want to see as much about the issue as you can send:
- Screen shots
- ReadOnly File
- Published link
- A clear, concise description of the issue