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No reply from Customer Service?

Hi there

For over a year now my backups have not been working, i am trying to get hold of Webflow to discuses why nothing has ever been sorted by sending two emails but i have not received a reply…Its been around 5 days since my first sent email.

Any ideas of alternative contact options? Its frustrating when i pay so much but there is no priority on customer support. I wish Webflow was like that when taking my money lol.

Thanks in advance.


Grant they say business days so the weekend doesn’t count which may give some explanation for the delay.
I would expect you to have a response sometime today.
I logged a call a week or so ago via the support page web chat and got a response that way.
Stick with it as my call was a strange one and it went up the chain. I got excellent service, way above my expectations.
Good luck.