Anyone experiencing a lack of comms from support?
I have been waiting for a response for over a week now and am feeling extremely peeved, mostly because nobody can purchase through my new ecomm store and secondly because there is absolutely nothing I can do except wait for a response through this single support channel.
Wondering is there a wider issue going on because a week is surely outside of what’s an acceptable timeframe?
Did you contact them correctly through the support page?
Make sure you received a confirmation email that your request is in the queue.
Replies rarely take over 48h for me.
Yep,
Twice through the designer and once through the support page, have seemingly always had a response within a day or two previously.
I’d suggest you try a different category- I think the new system routes support messages to different groups, and some are more overwhelmed than others, which means less responsive? I have a few bugs in which other than the initial request for more information, I haven’t heard back on.