My clients website 404's(unpublished) yet was paid for last month

My clients site is currently down and 404’ing, yet they paid for a yearly plan last month, in October 2022. In the site activity tab it says the site plan was cancelled by an unknown user.
Additionally, the option to publish to their domain is now blank. We need their site up and running as soon as possible.

Any insight as to why this happened? How do we publish the site again? What can I do to solve this issue?


Here is my site Read-Only: (Webflow - Violett Inc.)
(how to share your site Read-Only link)

Hi @afox,

I’d recommend contacting support and sending all this information, you can do this here:

Milan is right, there is nothing we can do to help you. Ball is in Webflow’s court. The user - “User Not found” is alarming to me.