Client has paid for plan, but Webflow still shows as Starter

Hello everyone and thanks in advance for any help or insight on what’s happening to my client’s page. We noticed the site was down (, and when I checked the dashboard, I can see that it’s acting like there is no attached plan (or custom domain) yet to page, however within the invoice history, I see that it was just renewed on October 19th, 2022 for a year.

Why is this happening? I’ve contacted them via email support, but wondering if I can get a quicker answer or idea here.

Many thanks!

My site Read-Only: Webflow -