Hey everyone! For some reason background videos in my webflow projects don’t play and I just get a still image (first frame) instead. I noticed this issue a few days ago. Given that I haven’t made any changes to my projects, I’m wondering if this is a new bug in webflow. I’ve included a basic project here with a short mp4 as its background video that doesn’t play and would appreciate any insight.
Same. Also videos linked from outside don’t work anymore.
We noticed this is only the case on websites that have been republished recently; they might have made some adjustments to the code that mess up videos since a few days.
Exactly! Strangely enough everything seems to be fine on mobile
Please tell me if you managed to find a solution to this problem?
It seems I’ve run into the same issue with my background video…
Works on mobile, but not on my desktop/laptop; which is quite strange.
A possible solution straight from the Webflow support:
“A recent issue popped up with background videos not playing when reduced motion preferences are enabled on some computers. It’s possible that reduced motion/animation preferences are preventing the videos from playing in these cases.”
In Windows: Settings > Ease of Access > Display > Show animations in Windows.
On Mac:Apple menu > System Preferences, click Accessibility, then click Display.
Changing these settings on my desktop (Windows 10) fixed it for me. My best guess is that a recent update changed these settings.
I got the same reply from the Webflow support, suggesting to disable reduced motion preferences. Although it resolved the issue on my computer, it’s obviously not a solution since asking clients and their site visitors to make this change just isn’t reasonable and Webflow support should know that it’s a pointless fix!
Same here happened to me. I switched my settings back and the video starts playing again.
Real bummer though.
Im wondering if a recent windows update switched my settings around and if so, did it do that to everyone elses computer who got the same update?
If so than having a background video automatically play on your website would be pointless if everyone’s settings turns it off.
That would be a sizable group of people.
Looks like the issue is now fixed everyone!
This is still not fixed.
I’m having this issue as well, the video freezes after a second or so of playing. Does the same in incognito mode as well.