When I try to upload my video it wont upload and I get this message
¨failed to upload background video please check connection¨
Here is my site Read-Only: LINK
(how to share your site Read-Only link)
What size is the video you’re trying to upload? I see there’s a background video playing in the center column right below your main navigation—is this a different video than you’re trying to upload?
the video im trying to upload is to play in the center and its size is 1280 by 720 pixels
My apologies, I meant file size. The maximum file size allowed for background videos is 30mb.
That said, does my screenshot show the video you were attempting to upload? I see it playing when I preview the page and it’s showing up just fine in the background video settings:
the size is 5.07 megabytes
its playing the wrong video it only plays that video it wont let me upload other videos
What’s the file format of the video you’re trying to upload? Does it help if you attempt to open an incognito window (with all extensions disabled) and upload the video there?
its the file format for YouTube from Adobe After Effects
I am suddenly having this exact same problem and it’s driving me bonkers. My video format is an .mp4 and is only 2.6mb. I’ve tried adding as a new BG video element and I get the same ‘check connection error.’
Here’s the READ-ONLY link: https://preview.webflow.com/preview/unifyamerica?utm_medium=preview_link&utm_source=designer&utm_content=unifyamerica&preview=5d7bda8181a059eeaa0a65c92eecea63&pageId=6120071d497d871059665f25&workflow=preview
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The transcoder can get hung up on media that uses particular compression settings in host applications. Experiment with different outputs to find one that works for you.
Thanks @webdev. The crazy part is I’ve used these same video settings for all the other bg videos on the site, so I wonder why it’s suddenly breaking?
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It’s possible that webflow is experiencing an issue with their transcription server but I don’t see any errors on the status page so it’s hard for me to say why. If the problem persists, I suggest you open a trouble ticket.
Okay, it’s something funky with the .mp4 file format. Because I tried a significantly larger .mov file and that worked as expected; Webflow uploaded and began transcoding it. I’ll open a trouble ticket and see where that goes.
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Well at least you’re zeroing in on the problem, let us know how it turns out
UPDATE: The mov file did not work as originally thought. It would keep getting hung up near the end of the transcoding and never actually complete.
Opened a support ticket with Webflow and sent the mp4 files I’ve been using to their support team and they (of course) were able to upload and transcode without issue. I sent the video to my client and they received the same error I did. We’ve tried incognito mode in Chrome, even tried Safari and continue to get the same error.
For anyone else, I’m using:
Chrome Version 97.0.4692.71 (Official Build) (arm64)
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Final update: Okay, well I had to restart my Mac twice, force reload the tab while open to the page, turn off AdBlocker, AND change the filename from using a “-” to “_” … then it finally worked. I really don’t know what was hung up so deep that wouldn’t work in incognito mode, but thankfully the video replacement took correctly.
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This is a major bug. Developers shouldn’t have to do gymnastics to get a background video to work consistently. I’ve had the issue where it’s the same file. It works one day, and not the next. Idk how it could get corrupted in less than 24 hrs. It’s the same file. I’ve had to load/reload/rename/re-encode/incognito/not incognito. It’s a huge waste of time. There is no reliable solution. It feels completely random. We don’t need a band-aid. We need a real fix.
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Agree. Have always had a problem with background video. Is there a place to see all the tips on how to successfully and consistently upload video?
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Im having the exact problem my background video was playing fine then t stoped and now it says check your connection and I can’t upload any videos!
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