Video BG not uploading 2022

Hi everyone,
I’m new to webflow so I could really use some help. I’m not able to upload my videos to the background.

Like i said, i’m new so i’m not sure if there’s something i’m missing?
I keep getting an error message, telling me to check my connection (its fine) and make sure theres no special characters (theirs not, and i’ve renamed it multiple times).

I’ve already read through the forums to find help but nothing has helped.

I’ve:
Changed browsers
logged out/in
cleared cache
incognito mode
tried putting my video through imovie and re-exporting it
it IS under 30mb, no sound
also tried handbrake
nothing has helped

I also am using a template called “Genisis” if that matters. But i’m not on a paid plan yet because I want to make sure Im able to resolve this before I set up my site.
Is there anyone from support that can help quicker than just the forums?

Thank you!


Here is my site Read-Only: LINK
(how to share your site Read-Only link)

Hard to pin point your issue. Could be size (keep under 30MB) or a format issue due to your codec choice. The forums are not an official support channel. You can always open an ticket.

There is a page in the Webflow University that I recommend you review if you haven’t.
It should help you resolve your issue.

If you are still stuck, let us know.

Hi thanks for this,
but yes my video is under 30mb. It says “theres a file name error” - but like I said i’ve already changed the file name multiple times. Theres also no special characters within the name.
Still stuck.