Is everyone ready for an update? The past 24 hours have been the worst amateur-tier support I’ve seen in Webflow since I’ve had the misfortune of paying a cent for this platform.
Spoiler: the Designer is 100% inaccessible and has been for 20+ hours.
Legitimately, the Designer has died in a crash loop on multiple systems. It crashes upon opening our site in Designer: yes. We sent in ~20 crash reports (surely Webflow’s laughable support has received them by now) and in the famous priority support over 20 hours, nothing.
Find it hard to believe it could be this bloody terrible? So did we. Here’s our sure-to-be-requested-by-three-different-support-agents screen recording in Incognito mode. Read your bug reports, @parker, please.
Let’s watch Webflow crash like it’s an second-tier Adobe product with 19 years of zero competition
Because of a form file upload restriction, we were forced to upgrade to Webflow’s Business Tier: $432/year. A ridiculous mistake we will never repeat.
What we’ve tried:
- Clearing cache.
- Clearing cookies.
- Logging in and out.
- Trying a 2nd computer, different network.
- Trying a 3rd computer, different network.
- Trying a 4th computer, different network.
- Sent Webflow an email with the information we have, hoping to hear back a human in the next 24 to 72 hours.
Enough. These hollow promises are cheap: I’ve half a mind to ask for money back to reimburse our client. Please, fix your platform: I have second-hand embarrassment telling our clients we’re still using this crumbling platform, “Yes, we have crashed out of the Designer for 20 hours. Nope, they’re absolutely silent and have zero call / chat support; it’s a robot now. Maybe we should go public at this point.”
Your engineers (or perhaps your support team) should be ashamed these bugs still exist. Should we expect another apology? These problems need to be solved for everyone (God save anyone on the free tier), not simply Business customers, but I’m laughing out loud that we have “Priority” email support. How are you treating your other customers?
Unacceptable. @callmevlad, this is the primary reason it’s hard to take years of promises, quarterly updates, blog posts, apologies, and emails about another capital round. This is May 2021.
Not that it matters,
Google Chrome 90.0.4430.212 (Official Build) (64-bit)
Windows 10 Pro x64 (19042.965)
i5-8600K / 32 GB DDR4 / Z370 / 500 GB 970 EVO Plus SSD
100% Ethernet network: 200 Mbps / 20 Mbps via cable
Other systems we’ve tested, ALL have the exact same crash loop. Any browser. Any OS. Go figure: it has almost always and will almost always be PEBCAK at Webflow’s engineers HQ:
– an HP Spectre Ice Lake (Windows 10 Pro)
– a MacBook Pro (2018) late 2018.
– the desktop above
– an Acer Chromebook
What else can we do for you, Webflow?..