I’m not sure what happened, but the contact us email is no longer working. I didn’t change anything in the form itself, but I did republish the site for a different page. Webflow hosted. Now I’m getting:
Here is my site Read-Only: LINK
(how to share your site Read-Only link)
I’m experiencing the exact same problem. I’ve tried everything—deleting forms, rebuilding them from scratch, redoing reCAPTCHA—but nothing worked. I’ve contacted support and am now waiting for their response.
I wonder if anyone else is experiencing the same issue!
Outside of hobby sites I really don’t advise using the native Webflow form handler, especially for critical data capture like business leads, support, or sales.
The native handler just isn’t designed for that. SPAM and unsubscribes are issues but the #1 issue is that it’s “opaque.” You don’t know if it’s working, and you don’t know what’s being flagged and deleted as spam.
That means if you’re trying to capture leads there, you’re probably losing money, and you don’t know how much.
I don’t blame Webflow for this- the reality is that modern spam issues and reliable, efficient lead capture are no longer simple engineering problems. A clue is that there are whole industries devoted to this now.
I’d lean hard towards integrations instead- Hubspot, Basin, Formspark, there are a lot of options.
It’s a new bug where Webflow is misclassifying human-made submissions as bot traffic. To fix, disable the “Bots are being blocked” toggle in Site Settings → Forms and your form should behave as expected again.
Though, I would toggle that back on every once in a while over the next week to test if it’s been fixed.
Thank you Christopher. That is actually what I did earlier. I thought it was identifying me as a bot because of my repeated attempts to Submit. I afraid to leave that box unchecked, though.
I keep seeing Basin referenced and I’m looking into it.
I do need to add a newsletter and blog and would love something that wraps all that up efficiently, if you have any suggestions.
Thank you so much for your input.
Basin is fantastic, it’s become very integral to my site builds, even buffering webhooks, and logging to google sheets.
However it’s just for forms and form submission capture. Use it to give you an alternate way for Webflow-built forms to capture, spam-filter and notify reliably.
Webflow’s already great at the newsletter and blog capabilities, so I’d just use the CMS for that.
