That domain is already connected to a Webflow site

Publishing help Hosting
1

Hi all.

I am trying to Add an Existing Domain to my client account.
Got this error: “That domain is already connected to a Webflow site”

Logged into Godaddy account and deleted all records.
Except for “default nameservers”:
ns29.domaincontrol.com
ns30.domaincontrol.com
I can’t delete it because “You can’t modify these default NS records when using GoDaddy nameservers.” And I can’t change to Webflow NS because Webflow doesn’t have any NS.

Please tell me what the problem could be.

Thank you so much for your attention and participation.

Best,
Val

2

“That domain is already connected to a Webflow site” means in another Webflow project’s settings. Remove the custom domain there and then you could use it in another project.

2 Likes
3

I’ve deleted the project it was connected to - how do I remove the domain?
Support is not responding - i sent in a request Friday last week.

4

did you find a solution for this? for me, I transferred the site to a client and they are getting this message when trying to connect the domain.

5

Having the same issue. transferred the project to another account, but the hosting settings didn’t transfer (check the field to do so). Receiving this error when trying to connect hosting on clients account.