Site been taken down... help

Hi Guys - bit of a crisis here. Our site was taken down because of an administrative issue with the credit card, which is now resolved. Didn’t help that we had the wrong email address associated with the billing.

This issue is that now I can’t seem to update the credit card details because I no longer have a plan?! (see attached) We did have both a Lite account and a Team - I can’t seem to update the Teams billing info, for the same reason (though it does say the site has been archived) - so am caught in a loop…

It seems the account has been ‘downgraded’ to ‘Starter’ - do I need to sign up for Lite again, and then activate the ‘Team’? - and will any data have been lost?

Any help appreciated - have mailed Webflow support, but nothing back.


Here is my site Read-Only: LINK
(how to share your site Read-Only link)

A post was merged into an existing topic: Site down… billing question… help?!