I’m in a bit of a bind and could really use some insights from this knowledgeable community. I have a client whose current web hosting and email are bundled together with their existing provider. The crux of the issue is that this provider insists that the email service can only remain active if the hosting plan is as well, which presents a significant challenge. So my client would have to pay for webflow hosting + lowest tier package of the old provider,l. Which is not great.
I am considering transferring my client’s website to Webflow’s hosting, but I’m concerned that this move will inadvertently disable their email service, due to the stipulations set by their current hosting provider. This is a situation I’ve never encountered before, is this common? What is the best course of action to take.
Does anyone here have experience with a similar situation, or any advice on how to manage this transition without losing the email service? Also, I’m not very familiar with the process of code export and manual uploading to their existing server as an alternative. Any guidance, suggestions, or shared experiences would be immensely appreciated!
This is a common thing, most business who has their website also setup their custom email based on their domain name. And most general hosting services has email service included, so the email are setup with the same hosting provider.
But as a practice it is best to use a dedicated email service, this way website hosting and email will also be separate. And also incase of using platforms like Webflow, email services has to be setup separately. There are providers like Google Workspace, Zoho Mail and many other which we can use.
Technical bit here is to setup domain and email pointing you have to manage the DNS records. Your domain should point to Webflow and Email should point to email service provider. You might manage DNS records from the domain provider but in many cases you have to use another service provider like Cloudflare.
So the solution is, as you mentioned to keep the hosting the website on Webflow and keep the email service on the existing one. If not switch to a new email service provider but then you have to migrate all the emails as well.
And for your concern about the “email might not run after hosting website on Webflow”; the main thing here you have to do is to properly point the domain to Webflow. All the DNS setting should point where it should and everything will work just fine.