Our website’s automatic form submission email appears to be showing an incorrect form submission count. We did not notice this until moments ago and, after some digging, it appears there’s been an issue for several months with our submission count. Back on 2/10 we had 35 form submissions for the month, per the form submission email, and on 2/17 it jumped to 206 form submissions and we definitely did NOT have that many submissions, not even close. Now, two months later, we are continuing to receive form submissions and the email says 206 total submissions for the month. Is anybody else noticing this issue?
To troubleshoot your form submission count discrepancy, here are some key areas to verify:
Your site plan should be active - check this under Site settings > Billing. Form notifications require a name-based email address (like adam@) rather than a role-based address (like info@). You can review and adjust these in your Form notification settings.
For accurate form tracking, also verify:
Form settings are properly configured in your Form block settings
Your notification emails aren’t being filtered to spam
Form success/error pages are correctly set up
Your site’s hosting status is active
Hopefully this helps! If you still need assistance, please reply here so somebody from the community can help.
Thanks. While we can ignore them, it’s also important our customers understand why the number is as high as it is. If that’s due to spam submissions being blocked, that makes sense, but if not, then our customers are receiving a number dramatically higher than those that make it through, creating confusion.
I’d generally just disable the submission count in the messages to avoid confusion. But I also setup 3rd party handlers because it’s important to me to see all spam messages, and to have specific controls over what is classified as spam ( such as country-level blocking ).
All received ( non-SPAM ) messages can be seen on the Form tab in the site settings dashboard, so you’ll be able to check and make certain they have all of them.
You can also count them to determine of SPAM messages are showing in that count.
I don’t think there’s a way in Webflow to see the SPAM messages- which is important to my customers, so we use Basin instead for the form submission data capture.
