How to access client site? - Paid user

I just transfered ownership to a client, I have an agency subscription (the cheaper one of the two).

He has a paid website, and tried to add me as editor.

He said it isn’t possible on his plan, but I thought my plan’s benefit clearly listed I can have access to Guest sites?



Yes this is very confusing for clients.
Sounds like he’s trying to add you as a collaborator in an Editor role, and he’s probably on Basic site plan which might have no editor access.

He needs to invite you as a workspace guest instead.

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Got it, thanks!

Confusing indeed.