Hey guys, we spent the past 2 months working on a Webflow site and preparing to migrate our website https://respond.io/ from WordPress to Webflow and today was finally the release date. Sadly the release failed… miserably
As soon as we changed the DNS records, the site was no longer accessible. Regardless of how long we waited, or how many times we cleared cache. The error we received was: ERR_SSL_PROTOCOL_ERROR
These are the steps we followed to change the DNS settings:
- In Webflow Project Settings we added the custom domain, and we selected the root domain (without WWW) as the default. Important: we want to use the root domain as the default as we already built a considerable SEO rank to that destination.
We then removed the old DNS records for both @ and www, and added the new ones:
CNAME @ proxy-ssl.webflow.com
CNAME www proxy-ssl.webflow.com
As explained in the webflow documentation, Set root domain as the default domain.
We went back to the Webflow Project Settings, verified both domains (both were confirmed to be verified) and re-published the site.
And nothing… just the error. We waited one hour and still wasn’t working. We tried the troubleshoot options described in the other forum posts: turning SSL on and off, clearing cache, republishing, changing the WWW default and then back to Root default. But still, nothing worked.
We decided to revert back the DNS to point to our Wordpress hosting until we can find a solution. Hope someone can help me identify the issue!
Looking forward to hearing from you soon!