Hi,
I recently launched a client’s website but the client doesn’t appear to be getting form submissions emailed to him.
I have tried using multiple personal emails in the 'Send form submissions to
’ within the form settings, and I receive form submissions just fine.
I have made sure to create filters in the client’s Gmail to ensure they never land in spam, but they don’t seem to come through at all in any folder. I have also checked that the Webflow forms email address is not blacklisted.
Here’s a screenshot of the form settings
Here is my site Read-Only: Webflow - Rapid Roof Services
Hi there,
If your client isn’t receiving form submissions, here are the key areas to check:
The email address used for form notifications must be a name-based address (like jane@ or john@) rather than a role-based address (like admin@, info@, or support@). Role-based addresses can cause deliverability issues.
To verify your settings:
- Go to Site settings > Billing to confirm your Site plan is active
- Check the “Send form submissions to” field in your form settings to ensure the email address wasn’t accidentally removed (this can happen if someone clicked the unsubscribe link in a previous form submission email)
Hopefully this helps! If you still need assistance, please reply here so somebody from the community can help.
Not the case as shown in the screenshot
I’ve submitted a ticket to Webflow support and still haven’t received a response after a number of days.
I have tried everything imaginable on the client’s side to prevent their Gmail from blocking the form notification emails. It seems like Webflow is just straight up ignoring this one email address.
A solution to this would be very appreciated.
