Not receiving Webflow form submission e-mails

Design help General
1

Hi!

This morning I’ve been having issues with receiving Webflow form submission e-mails. I can see the form submissions are registered by Webflow in the Project Settings, but I am not receiving confirmations of this in my inbox.

I have tried multiple e-mailaddresses (different domains) as the receiving mailbox for these submissions, but none of them receive the submission.

I hope someone can help me to figure out what’s going on!

2 Likes
2

update - more than one user notice this problem ==> Maybe this is a system bug/issue.

In general cases:

  • Email software: Check under your email account Spam section.
  • Designer: Create a new “test” form (Maybe you change the form setting).
  • Setting: Check if the emails are correct (Under Project settings > Forms tab).
  • Custom code: Your site use any custom code for forms? (Zapier/mailchimp and so on).
3

Same thing for me on all sites.

1 Like
4

Hi @Marketing, this seems to be an issue from Webflows side.

Best would be to contact support, they usually quite quick with responding and having the dev team fix these bugs.

1 Like
5

Hi all!
It’s a global issue. Contacted Webflow support, they’re fixing it. Hope it’s going to be solved soon.

6

UPD:
I just got a bunch of form submissions from all of my websites for the last 24 hours or so. Seems like the Webflow team has just fixed the issue.

8

I don’t use webflow form processing for a large number of reasons. I don’t recommend that clients do either. Check the third party integrations section in the University for options. My choice is Basin.

1 Like
9

Is this happening again? I get 200 success on testing the flow, but the actual forwarding of the emails doesn’t happen at all.

I have one flow with 2 receivers and one flow with 1.

10

This is also not working. I’m pretty sure it is on Webflow’s side where the issues are and not my domain or email provider. I have multiple emails in the form receiver field and all but one are receiving.
I’ve tested this email externally to ensure it works as well.