Drag and drop images into editor not working anymore

ElviraNL · September 14, 2019, 3:24pm

It has been almost 8 weeks, since the drag and drop functionality doesn’t work anymore in the editor.

After two images I have to refresh the editor and I’m unable to drag and drop more images. Now I have to uplaod the images one by one, which is really annoying and time consuming.

I don’t use browser extensions.

webdev · September 14, 2019, 3:44pm

No issue with my environments. Could not replicate.

Tested on Win 10 Pro / Chrome 76.0.3809.132 (Official Build) (64-bit)

Please provide details about your browser, browser version, and OS. I also suggest making sure there is not a pending update that is waiting to be applied on your browser. That causes issues sometimes. You can also test with a private (icognito) session.

ElviraNL · September 14, 2019, 7:14pm

W10
Google Chrome is up-to-date

Versie 77.0.3865.75 (Officiële build) (64-bits)

We have this issue on our multiple private computers and computers at our work.

webdev · September 14, 2019, 7:37pm

Try outside your network to isolate that out.

ElviraNL · September 14, 2019, 7:41pm

Work is outside my network. And it seems a bit to much, I would like to solve the problem but it feels like I’m bugtesting it right now instead of Webflow people.

webdev · September 14, 2019, 7:51pm

Have you looked at your console to see if you have errors?

If it is a network issue with your ISP or local network, WF can’t debug it. I have a very strong background in network and systems fault analysis.

Webflow status shows no issues, neither does AWS.

https://status.aws.amazon.com/

I could test from whatever city your in, but would not be able to select your ISP and test their network. What City / Country?

ElviraNL · September 14, 2019, 8:09pm

I’m sorry that I reacted a bit frustrated, I thought you were Webflow Staff, but you aren’t.

However:

https://www.loom.com/share/312f12acec0b4ed492dbdbe032bf7a75

Start watching at 7:00, there you can see that we are not able to drag images into webflow, if you look before 7:00 you can see that it is working a little bit.

Screenshot from console let us show javascript errors, where an ID cannot be found as an attribute of an element. I guess the element is not getting appended or is removed by the DOM. You can also see that it is trying to call the drop function.

Screenshot seem a bit small

We are living in Utrecht, the Netherlands.

Sharelink of this project

ElviraNL · September 14, 2019, 8:24pm

This time on my own computer:

Sharelink

webdev · September 14, 2019, 8:44pm

That is correct , I am not staff.

I suggest you share your read-only project on your initial post. Then open a ticket with Webflow and reference this topic URI. I moved the ticket to BUGS to help you get visibility.

I will say that I never try to drag assets from Explorer to the canvas. I always open the asset panel, drag them there, then from that to the designer canvas.

Things you will probably be asked;

Have you tried incognito mode?

Also what is the max size of the files you are attempting to upload?

FYI: I tested dragging in 6 images to the designer asset panel via WorldStream B.V. in the Netherlands and had no issue. Same Browser / build / OS.

Good luck resolving your issue .

argogiant · September 16, 2019, 8:04pm

maybe any webflow staff that can look at this problem @PixelGeek

ElviraNL · September 19, 2019, 8:14pm

@rileyrichter Can you help me?

system · November 19, 2019, 5:14pm

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Drag and drop images into editor not working anymore

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