Designer won't open from Dashboard

I’m having trouble with one of my projects not opening. When I click on the project to “Open Designer” from the dashboard, it gets stuck on the “loading canvas…” (screenshot attached)

Any ideas? I am using Chrome as well.

Here is my site Read-Only:
(how to share your site Read-Only link)

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Have you tried logging out and in again? Also try on Chrome Incognito in case an extension or blocker is causing a problem…

Yes, I logged out and back in and nothing. Just tried Incognito and it’s happening there as well…

Any joy trying it in Safari?

Just tried Safari, still doesn’t work/load. Must be an issue with this particular project because my other projects load just fine…

The only other thing I can think of is to duplicate the project and try opening the duplicate?

Yeah, tried that already. no luck…

Ok - will have to leave it to staff to take a look - maybe if @cyberdave is around, but if not they will take a look first thing Monday.

I would recommend sending them a support request: referencing your account email and the site in question.

As a workaround I have just set
to the overlay blocking the designer.

That’s an interesting solution @Matteo_S - are you having the same issue right now or in the past?

Does the project fully load and accept changes/saves etc?

@Matteo_S how do you set the display to none without getting into designer?

I’m guessing Matteo means using Chrome Dev Tools - very intriguing workaround…

Hi @dabiadeyemi, @StuM, @Matteo_S,

​Thanks for your comments about the site “loading canvas” behavior, I am currently helping to look into the issue further.

Thanks in advance

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Hey @dabiadeyemi @Matteo_S @StuM a fix for this issue has been deployed and the preview link that @dabiadeyemi shared seems to be loading fine now.

Apologies for the inconvenience, please let us know if you still find any further problems. Thanks!


Working great now, really appreciate the assistance from everyone!

Working as expected now. Thanks WF team

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