Background video upload bug

Community resources Bugs
1

I can’t upload or replace any background videos on my website. It started as just 1 video, now I can’t change or upload any background videos.

It get’s stuck on Transcoding (around 90%), and i’m left with a black box in the designer mode, and an empty box in the preview site.

It seems quite a few people are having this issue, and here is what i’ve done based on other tickets:

  • Renamed MP4 file
  • Reduced MP4 files to lowest size (currently 1.4mb)
  • Tried replicating in incognito mode
  • Re-transcoded / Re exported video file using handbrake/after effects

Here is my site Read-Only: *

https://preview.webflow.com/preview/tparkes-com?utm_medium=preview_link&utm_source=dashboard&utm_content=tparkes-com&preview=27a2ce01a58ca37eb953dc35e8ba1f4e&mode=preview

Here is the video file

Cheers

2

Did you manage to fix the issue with these tricks ?.

I’m experiencing the same issue, tried the things you mentioned and it doesn’t take it.

3

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