Lots of reading above,
but here’s mine as a long-term Webflow Pro and Team user.
Problem 1: Webflow’s support is bad, really bad.
- No or super slow response (to paying customers).
- They like to tell people go to the forum for answers or post on the wishlist.
- If not, model answer: This is a design question. Sorry.
How to be better:
- Come on. Hire more CS people.
- Find some CS professionals to lead the team and support workflow.
- Instead of ignoring questions and refuse to answer, CS should answer by pointing out why a question is not a Webflow problem, or a simple hint / direction to solve the issue.
Problem 2: Webflow should improve faster
- There are many updates throughout a year, but not enough really… especially real significant new features and enhancements. See: Latest updates and features | Webflow
- Many seemingly basic and commonly needed features are missing: https://wishlist.webflow.com
- Take a look at how long it is needed for a “Wish” to come true.
- Still, still, no customer account feature for e-commerce. Years…
How to be better:
- Roll out faster, improve later.
- Invest more in development.
Problem 3: A lot of weird limitations
- See: "► [LIST] Feature Availability & Limits "
- Limit to 5 items for nested collection list… 5…
- Still no search function in the CSS class list, seriously?
- Worst and weakest “Rich-text Editor” ever.
How to be better:
- Um, just remove the limitations pls…
- Unlock more limitations with business hosting.
Problem 4: Clients refuse to use Webflow
- Clients commonly refuse to use Webflow after they investigate themselves.
- The client thinks their site will need more custom functions in the future. Webflow does not look like it is future-proof.
- Data-security, controls, compliance, ownership, etc…
How to be better:
- Webflow’s marketing should be able to show that many serious corporates are using Webflow, but not only how people and creative agencies can create their portfolio with Webflow.
- Much more robust API.
- Webflow: Don’t convince me, ( help me ) convince my clients.
Problem 5: Poor in collaboration
- Easy to have conflicts when Editor(s) and Designer edit at the same time.
- Webflow “Designer” cannot work together on the same project. ( I understand this is difficult. )
How to be better:
- Simple locking mechanism and warning similar to WordPress.
Problem 6: Webflow sites are not accessible in China
- Visitors in China cannot access Webflow website.
- Huge drawback in Asia, as China is a super huge and important market in Asia.
How to be better:
- Not expecting a fast connection, but sites could be accessible in China, and it is actually not too difficult. Options such as:
- Allow us to turn off Cloudfront CDN, at least an option to remove the cdn jQuery src link.
- Detect China visitors, and automatically turn off CDN.
I mean Webflow is truly a great product. I love using it so much.
That’s why I have higher expectations.