To the Webflow Team,
I’m writing this letter as the owner of a Webflow-exclusive design studio, representing not just my own frustrations but those of countless freelancers and agencies who have built their entire businesses on your platform. We chose Webflow because it promised to be the professional tool that would let us deliver exceptional work to our clients. Today, that promise feels broken.
The current state of Webflow’s platform stability is unacceptable.
The Reality We Face Daily
Let me paint you a picture of what it’s like to run a Webflow agency in 2025:
- The Designer crashes constantly. We’re talking multiple times per hour. One moment we’re in flow, crafting a client’s vision, and the next we’re staring at a frozen screen.
- Our work doesn’t save. We make changes, they appear to stick, then they vanish. The sync tick has become our most dreaded enemy. We’ve lost hours of work. We’ve missed deadlines. We’ve had to explain to clients why their urgent updates aren’t live.
- Publishing is Russian roulette. Will it work? Will we get an error? Will the changes actually appear on the live site? We hold our breath every single time we hit that publish button. Will the publisher just get stuck.
- The Dashboard is barely functional. Degraded performance isn’t a minor inconvenience—it’s a business-stopping disaster. When we can’t even access our projects, we can’t work. Period.
- We live in a constant refresh cycle, never sure if our last hour’s work will survive the next crash. The Navigator hangs. The panels freeze. The only “solution” is to refresh the browser and pray we don’t lose our recent changes. Some of us can only work for 30 seconds before the next crash.
This Isn’t Just About Bugs—It’s About Business
Every crash, every lost change, every failed publish has a ripple effect:
- Client trust evaporates when we can’t deliver on time because the platform won’t cooperate
- Our reputation suffers when sites go down or updates don’t appear as promised
- We burn out from the frustration of fighting the tools instead of creating
- Our bottom line bleeds as we spend billable hours troubleshooting instead of designing
We’re not hobbyists tinkering on weekends. We’re professionals who have staked our livelihoods on Webflow. We pay for a working platform. We bring you new customers. We evangelize your platform. We deserve a tool that works.
The Support Vacuum
When these critical issues arise, support feels absent. Multi-day response times when sites are down? Generic troubleshooting steps for platform-wide problems? This isn’t the partnership we signed up for. We need rapid response, we need transparency, and we need acknowledgment that these aren’t isolated incidents—they’re systemic failures. We do not need messages that tell to to subscribe to the status page updates.
What We Need From You
1. Immediate Focus on Stability Stop everything else. No new features. No UI updates. No “experience platform” pivots. Fix. The. Core. Product. We need a Designer that doesn’t crash, a save function that actually saves, and a publish button we can trust.
2. Real-Time Status Updates When issues occur, tell us immediately. Not hours later. Not after we’ve already lost work. Create a real-time status system that actually reflects what we’re experiencing in the trenches. Tell us what is happening, the actual issues.
3. A Stability Roadmap Show us you understand the severity of these issues with a public roadmap focused entirely on stability improvements. Give us timelines. Give us hope.
4. Emergency Support Priority When an agency’s client site is down or inaccessible, that’s an emergency. We need a support tier that reflects the critical nature of our work, Webflow Partner priority means nothing.
5. Accountability Someone needs to own this crisis. Who at Webflow is responsible for platform stability? Who do we talk to? Who’s going to fix this?
The Hard Truth
Webflow is still the best visual development platform available. That’s why we’re here, writing this letter instead of jumping ship. But being the best doesn’t mean much when we can’t rely on you to simply work.
We’ve invested everything in Webflow:
- Our workflows
- Our training
- Our client relationships
- Our business models
- Our futures
We’re not asking for perfection. We’re asking for basic functionality.
The freelancers and agencies who built their businesses on Webflow did so because we believed in your vision. We still want to believe. But faith without works is dead, and right now, Webflow literally isn’t working.
Fix the foundation before you build the penthouse. We need stability, not strategies. We need reliability, not roadmaps to new features. We need the Webflow we fell in love with—the one that let us build without limits, not the one that limits us from building at all.
The clock is ticking. Every day these issues persist, more of us are forced to consider the unthinkable: rebuilding our entire businesses on a different platform. None of us want that. But we can’t serve our clients with a tool that won’t serve us.
We need action. We need it now. And we need it to be your absolute top priority. We urge you to respond publicly and transparently us as longtime Partners, freelancers and agencies.
I miss the Webflow I started on years ago. When I promised a client something I was able to deliver; and the platform really was a joy to use. Back then I loved creating content for the community. I don’t think I’ve posted on our blog in a year—yes, there are many things to talk about, but using the product has become such a disappointing experience on a daily basis that my heart just isn’t in it anymore. It feels like a sad, broken end to a journey that started so promising.
