Well to be precise WF doesn’t have problems with their servers, it is Amazon’s global outage. See here.
Is there any issue going on when duplicating sites the last couple of days? I have tried to duplicate a couple of sites, but every time I did, the background images of the slider are gone.
Any ideas?
Hi @AndresHart, thanks for the post, this behavior might be related to a recent Amazon trouble, see here: Amazon S3 troubles: unable to upload site assets, publishing and site duplication - #60 by mattvaru
Over the last few months, on a number of sites I have sort of got used to refreshing the page, restarting Webflow/browser and clearing the cache when I can’t add an image to the page.
This happens when adding a background image using ‘Upload’ in the assets panel or dragging images from a folder into Webflow - in this case the ‘Drop Assets here’ box simply doesn’t open.
It’s happened a lot this morning, hence the cry for help…
Hi @Hywel,
Can you describe or even better screen capture the process in more details? What does “can’t add an image to the page” mean? do you get an error? what is happening?
- Dragging images onto the screen does not bring up the ‘Drop Assets here’ boxes.
- Clicking ‘Change Image’ when changing the background in a div opens the box to select the image then nothing happens when you do.
After an hour of faffing yesterday (browser restart, Webflow restart, computer restart) I changed the name of the image and it finally came over… Really frustrating.
The bug occured only on a specific image?
Can you recreate it with any image?
Can you recreate it in Incognito mode?
Can you recreate it on a different computer?
The bug occured only on a specific image? - No, it happens on multiple images.
Can you recreate it with any image? - No, it’s apparently random
Can you recreate it in Incognito mode? - I haven’t tried
Can you recreate it on a different computer? - I’ve only got one
Can you please try working on incognito mode and see if it happens again?
I can’t log in in Incognito mode…
There should not be any problem logging in in incognito mode…
what do you get when you try to log in?
My fault, wrong password!
It worked OK second time of trying, but it normally works in live mode too. I don’t think it’s an extension, I haven’t added anything recently.
Yes, this bug has been driving me crazy for the last month or two.
Basically the drag and drop fails to trigger the image interface, the Webflow designer just sits there as if nothing is happening.
The drag and drop works for the first couple of images in the session, then refuses to work from there onwards unless you change site or reload the interface.
I am constantly having to upload images via the upload button, which means I am also constantly having to change folders. I am thinking I will need to start keeping all my images in the same folder for easier upload.
Please get the drag and drop fixed.
I am using Chrome at present.
Graham.
Hi, @Hywel and @allthingsGJD!
Ben here with the Webflow Customer Support Team!
Can you share more information?
(1) Are you seeing any errors in your Console? If so, can you post it here: How to get console
(2) Could you please let me know what browser version you’re using by sending me your information from this page https://www.whatismybrowser.com/
Also - if you have read-only links for your site that would helpful.
And if there is a specific image type or set of images if you can share those that would be great.
And last question (sorry) - how long have you been working in the Designer when you encounter this problem?
Thanks! Looking forward to hearing back.
Sorry, I’ve just noticed this.
What’s my browser: whatismybrowser.com/w/BCYFSJ8
This happens on all my sites, I haven’t been able to drop multiple images onto any page on any site for months. The above share is just the site I was working on today…
I’m having this issue as well on a completely new webflow account. I tried incognito mode and here’s my browser information: whatismybrowser.com/w/MXEKR6Y
This is happening independent of projects. Since I’m working on something completely new i even tried restarting everything and deleting everything and it still does not fix it. Using the upload button only brings up the image with the temporary ‘upload’ animation but the progress bar does not start.
Also having the same problem - for the last hour or so.
The image upload begins, then disappears.
Then on second attempt the upload icon freezes and doesn’t upload at all.
Hi all,
Just a latest status from Amazon, see the map below on the current areas that still experiencing issues according to Amazon:
No color is good, yellow is some problems still happening but getting better, red means issues continuing to still be experienced in the area.
The Webflow team is continuing to monitor the status, if any extra questions or there is some different issue, please feel free to send those to support@webflow.com.
Thanks in advance.
A little popup inside Webflow designer (just recycle the one used for new features) would be great cause usually people look for issues on their end first which means right now tons of people got stuck (and uploading images is kinda essential when working with Webflow) and probably investigated themselves restarting browser clearing caches disabling chrome extensions…
If Webflow would show a little message none of that would be necessary
I’m having the same issue right now - images not uploading, based in UAE.