Webflow Project stuck on Preloader

[mdelsing06 (Mike Delsing)]

Came across this in the forum and seems to be a similar topic. The ended up having to contact support via email to restore a backup.

Backup Restore not working - Can't access site or Designer

Hi, I can’t access my site at all, or the designer and when I try and restore a backup it’s saying - Our servers encountered an unexpected error: A site with a database is being restored but the database cannot be found. This means I can literally do nothing! I’ve emailed support but is there any way to get a faster response and resolution? Thanks!