This is a billing warning to my fellow Webflow’ers.
Imagine you start a hosting plan because of sign up a client, etc. and something happens that you cancel your plan, website, etc. ( no matter when you cancel…)
What do you think happens?
Webflow does not automatically refund the prorated amount - that’s what.
Meaning you pay a fee to Webflow regardless, unless you tell them.
Over the years, I have stopped a more than a few websites or finished using a website just after billing. I discovered today the following,
"if you cancel hosting you will not be refunded the prorated amount. If you only used a few days of hosting you can email us at firstname.lastname@example.org, and we may be able to add a prorated credit to the account. "
Warning it is not automatically done.
Does this seem fair to you? Chime in…
If this is really a major concern for you, why don’t you build your client’s site on webflow.io subdomain, and add the hosting when your client paid your invoice? Or just use client billing?
I personally don’t know any hosting providers who actually refund anything because you changed your mind.
Do you really cancel hosting plans so often that sending an email to get a refund is such a problem?
It’s not a major concern. Webflow is outstanding. That said, I see this one thing as something to be minorly aware of.
As confusing as Webflow’s pricing structure and the dashboard is - mistakes happen. Or let’s say your client changes their mind.
If (I) or they cancel within a week of starting - I expect to get a prorated refund automatically. They bill me automatically; I sign up automatically, etc. It’s the irony that this one thing requires a manual e-mail.
Unless, it clearly states that there are no refunds after seven days, for examples.
Granted my list of charges from Webflow are long, with multiple websites and a hosting fee - being aware of costs is essential information.
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