We have an ecommerce site with hosting and the client would like us to transfer the account to their own account so they have full Designer control, etc.
I’ve found the videos on this process slightly lacking.
What’s the best way to minimise downtime, and will the CNAME records need adding to their DNS host again after the transfer, or do they stay the same?
In general, there is some “risky” time (When you want to connect the domain) - It is best to do this while the site with the least traffic + Do not disable “old” domain until you got access for everything required on a part to connect a domain.
Note to others: form submission settings don’t get transferred across when you transfer a project to a new owner, even if it’s the original project you’ve transferred. Haven’t seen this mentioned in any of the documentation. Client had a broken form for two days due to the reCaptcha keys not being transferred over.
This article is about transferring of hosting of one project in your account to another project in your account. So both projects should be on the same account. What if I transfer hosting from a website in my account to a website in my client account?