Transfer a domain from one webflow account to another

Publishing help Project settings
1

Hi,

My client recently purchased a competitor’s business and their domain and webflow website.
The domain is now in his control, in his Godaddy account, and I’ve set up DNS in Cloudflare.
For some reason, he has the website and content in his own webflow account, but the domain is still referencing the old webflow account belonging to the previous owner.
I have all the correct settings for DNS in Cloudflare, but when I use the domain checker, it shows both missing and wrong DNS records, even though I have the exact DNS records the checker tells me to add.

I suspect that the fact that this domain name was (and probably still is) associated to a different Webflow account is the problem. I have full control over the DNS, is there any way for me to make sure our Webflow account gets used and not the previous owners?
Or, will we need to contact the previous owners to have them “release” the domain? If so, how does that work?

thanks!

Here is my site Read-Only: [LINK][1]
https://preview.webflow.com/preview/iwu-raft-4fbc4e27ec7fbf559a86588fb9393d?utm_medium=preview_link&utm_source=designer&utm_content=iwu-raft-4fbc4e27ec7fbf559a86588fb9393d&preview=7a792bf717859e63db249906b25e3e3f&workflow=preview

https://www.iwuraft.com/

2

I believe that if the custom domain is bound to an active project it needs to be removed from that project before it can be used on another as that makes send from a security perspective.

I recommend that you open a trouble ticket with the Webflow support team.

3

Thanks - I sort of suspected that was the case. I’ve raised that ticket, hopefully we can get this resolved :)

4

As Jeff said, the domain likely needs to be removed from the old site and or the hosting plan canceled before you can add the domain in a different account.

However you should be able to do the verify domain step with the TXT record since you control the domain and DNS. I’m curious, has that part been completed?