My experience with Zapier has been very successful and smooth — super easy to set up, really solid integration with the forms and data fields, and the formatting of the emails to send out. I have a client site (medical staffing firm) with 4 separate application forms, and I have individual response forms being sent to the applicants, and separate emails with the form’s collected data being sent to specific recruiting groups within the firm. I know that Webflow does send the notification of a form submission to whomever’s emails are listed in the settings, but (1) it has a limit of 5, and more importantly (2) you can’t have the notification only go to specific addresses per form. All 4 form notifications would go to the same addresses.
Zapier solved all of this within minutes and works beautifully — and I must say, their customer support and responsiveness has been great too. They complement Webflow very well.
It would be nice if the Webflow account would allow further options for the notifications (separate group addresses per form) and allow the auto reply email confirmations to the applicants… this would save a lot of time. But on the flip side of that, as in my case with this firm, having that in Webflow would mean I have to administer and set up the addresses to send to, or make text amends when the client needs it. By setting it up once for them in their Zapier account (and connecting it to my Webflow account to pull in the form data), they can administer everything from here on in however they wish, and I am hands-off.
I have worked with Mailchimp also on another project, and find their process and their interface clunky and not entirely user-friendly. For me, Zapier worked great.
Hope this helps