[RESOLVED] Can't upload new images in the asset manager

[donaldsv]

I can’t upload new assets in my asset manager. I tried clearing the cache but nothing happens. Is this a publishing bug?

[Resolved] Can't upload new assets

Hi @Marcelo_Acosta This might be related to the Publishing bug that we’re actively working on fixing now. If these issue persist after we push the publish issue fix, we’ll investigate further. That said, are you seeing any errors in the Designer or the console? If yes, please take a screenshot of your Console and send it to me. Any information that you can provide, can help us resolve the issue faster. Thanks in advance for your patience and understanding as we investigate as solve these iss…

[Brando (Brandon Roche)]

Hi @donaldsv

Thanks for posting about this — it definitely looks like odd behavior.

What sites are you seeing this issue occur in – only this project or multiple projects? When did it start occurring? Can you send me the site Read-Only links please?

Can you please try the following:

• Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: Browse in private - Computer - Google Chrome Help
• If the problem persists, please take a screenshot of your Console and send it to me: Chrome DevTools - Chrome Developers

Could you also please let me know what browser version you’re using by sending me your information from this page?

What browser? My browser? Is my browser out of date?

There should be a small share link when you visit the page which you can send to me.

Can you also send me a screen recording of what you see — CloudApp works well.

Thanks in advance!

[donaldsv]

Hey @Brando !

I tried everything you mentioned above but nothing happened… The error still happens in incognito mode. It’s happening on agenceink2-0.webflow.io since today. Here’s my read-only link:

https://preview.webflow.com/preview/agenceink2-0?preview=36caa32b073c0c2c288f924528c39646

Here’s the screenshot of my console:

Here’s my browser config: whatismybrowser.com/w/9SJCEAN
I also tried on safari and firefox.

[donaldsv]

I managed to make it works on another computer, so I guess my browser needs a good cleaning!
Thanks @Brando!

[dsgnr (Jordan)]

I’m having the same issue @Brando. I tried running in incognito and it’s the same issue. I have many images uploaded to the manager already - is there a limit? I think I have less than 100.

I think it won’t let me because the asset already exists in the panel but wayyyy down on the list. It’s a cumbersome part of Webflow to use and navigate to what you’re looking for.

[Brando (Brandon Roche)]

Hi @dsgnr – if the asset already exists, you won’t be able to upload a second instance. It will recognize the file already exists in the asset manager. If you are trying to upload a new version of the file, (i.e. resized image file) you can rename the image and it should upload.