Purchased a template but it didn't copy to dashboard

Bammedia · September 21, 2020, 10:27am

Hi there,

I’ve just purchased the Network CMS template, however even though the purchase went through the template did not copy to my dashboard! I’ve never seen this happen before. Can anyone in Webflow Admin advice what the issue is here? I’ve emailed the template owner already.

Here is my site Read-Only: LINK
(how to share your site Read-Only link)

JanneWassberg · September 21, 2020, 1:12pm

@QA_Brandon maybe you can help here

Bammedia · September 21, 2020, 1:24pm

I got it sorted by choosing to purchasing the template again and re-use for the same client… strange all the same!

QA_Brandon · September 21, 2020, 1:26pm

Please reach out to support.

Our Template specialists can help you with any billing discrepancies.

kate1 · August 25, 2022, 3:38am

Hi, Having the same problem. Just purchased a webflow template but can’t see it in my dashboard. Can see it in my purchases.

austin · August 25, 2022, 4:28am

Hey! Please go to create a new project and you should be able to select the template and create a new project with it

It will ask you if you are creating a project using the template for the same project you originally bought it for