Hi,
I urgently need help - my websites went offline after I changed the email address on my account.
What happened:
- I changed my email address via the Webflow dashboard (I did not create a new account or transfer any workspace)
- Everything looked fine right after the change
- A few hours later:
- My projects disappeared from the dashboard
- My hosting plans are gone
- My live sites are down
Domains affected:
- fisch-er. com – currently showing 404
- knockknock. photos – currently showing 403
And following webflow. io domains:
- the-daily-pins .webflow .io
- maler-fischer .webflow .io
What I’ve tried:
- Checked DNS settings — all still correct
- Logged in under the new email address — no projects or plans visible
- Previous email address isn’t active anymore on Webflow
- Submitted a support request via the Webflow support portal (still no proper response as my priority support is disabled because my plans disappeared)
The sites have already been offline for 3 days now. Please share this internally or let me know if you need further verification. I’m happy to provide the old and new email addresses privately.
Thanks in advance for any help!