I have this very annoying bug that whenever I try to scroll down completely on a mobile device on the homepage of a website I’m working on, the website won’t allow me to. It just bounces up and down rapidly whenever I’m coming close to the bottom of the page. The problem only occurs on the homepage.
I really have no clue what’s the answer to this problem.
On the designer I scrolled all the way down on mobile and I didn’t see any problems, is this only happening in the published site? could you share the published link?
I tested your published site on an iPhone 7plus and an iPhone Xr and it worked fine on both. I got no scrolling issues. What devices are you testing on?
It looks like the disgusting elastic way in which this happens is caused by Chrome - unlike the actual problem itself.
My guess is that it has something to do with the body element, because this issue takes place even when disabling the bottom sections.
I have the same problem but only in my shop - on my iPhone X so it’s not only on Android devices. It is only a problem in the responsive design - not on a screen.
@mattvaru - You have been amazing at helping me so far. Is this a problem you have experienced before and have a solution for? All of my other pages scroll smoothly. It is only a problem in the shop. both the main a product pages bounce and you can’t scroll smoothly - and the shop is literally the only place I can’t have that happen - people will get super annoyed and leave the shop.
@Martino, @Louise_Hou, @mfajnberg, this seems to be a weird issue, I have seen many issues like this one on the forum so, have you guys contacted support yet? Webflow Customer Support | Webflow University Maybe someone from the webflow staff can help you better. Please share on the forum if you find an answer.
I just send a request to Support - I hope they will be able to fix this problem. I my case it happens in my shop, the only place that it cannot happen as people will get annoyed and leave without buying anything.
It is not the footer which is the problem, it’s the bouncing/ not smooth scrolling? I was told that the European support team is working in this and that they will get back to me as soon as they have investigated the issue. Should we try to keep communication in one place?
Don’t know if this might help with some insights but I had the same problem with a site as well. Figured out it was likely because I had put a 70px margin on the top of the header image (had a 70px hight navbar that was in a fixed position so wanted the header image “below” the navbar) on mobile that pushed all the content of the page down which somehow made the 70px of the bottom of the page inaccessible, my workaround was to add 70px bottom margin to the footer and then it looked like it should.
Hi @Louise_Hou, thanks, yes, Jörn showed me the issue more clearly, we are taking a look, that is strange behavior for sure. I will post back when we have an update. Thanks for bring this to our attention.
Hi @ceciliajonsson, thanks, that is something I am looking into also, the weird part for me is the funny touch behavior that somehow breaks the default scroll behavior
I really appreciate the input, we are helping to check those and see what is the common denominator.
