Invitation to Workspace not working

Sorry if this is in the wrong category but I couldn’t find one specifically for Workspace issues.

I have a client that has invited me to their workspace as a guest agency but when I proceed to accept the invite from my email I am directed to my workspace for my agency and there’s no indication of a next step or that I have been added to the client workspace. In fact, Webflow tells me I am only part on 1 workspace, my own.

Any help here would be great! I already contacted support but was hoping to move this along a bit quicker if possible since the project timeline is a bit tight.