Interaction Bug - affecting other elements interactions not showing up

I would copy any content you’ve currently got, then restore to whole day earlier.

Still entirely broken for me…

@energidesign Investigating your site now.

I would copy any content you’ve currently got, then restore to whole day earlier.

That should not be necessary.

I’ve made pre-launch changes now THREE times to this site, should have been launched over an hour ago, and I am now restoring to yesterday’s site and doing them again for the FOURTH time… I hope this works. I truly appreciate the effort from the support team, I’m just done. Almost midnight here and this should have been easy…

I restored now to the last version from over 24 hours ago yesterday, which SEEMS to work… but I am sure you can understand my hesitance… Making the edits again now…

I’m sorry… but as long as the website I’m working on is on a free plan, I’m not able to restore any backup, so I would be grateful for any help to restore it.

That said…going through the previews of the backups, it looks like some strange things started to happen more than a day ago. Like… I’ve inserted 1 heading linked to a dynamic list… and 3 titles are showing up. Very strange.
So please help me .

Hi @energidesign can we speak over email? I have sent you multiple emails from support@webflow.com regarding your site. We would like your assistance to help fix your site.

Thanks :slight_smile:

@energidesign man that stinks. Talk about poor timing for the system to have these issues right before launch.

Had this issue myself, restored from an autosave today at 3:42pm (EST) which was made without changing anything on the site yet. Even though this was after the window they mention (Feb 22 @ 3:20pm EST), it seems to be working fine.

This was a major disaster for me and I’m sure for others…
With a live site completely broken I had no choice but to re-fill in dozens of connected interactions and this was incredibly difficult to remember and reassemble, setting me back hours. Boo :-/

Hey PixelGeek,

Thanks SO much for the direct response. Nelson has already been in touch, and I am now making the pre-launch edits which I had done 4 times before, as I restored to a version from 24 hours ago which now seems to work, and will make those changes to be sure before launch.

Having you and Nelson on standby does certainly help with my feeling of support :slight_smile:

Steve

Steve Holmes
Creative Director

energi.design http://energi.design/

Sorry @petergeokent :sweat: - please contact support@webflow.com and we’ll try to make it right (whether it’s a partial refund or some Webflow credits, and assistance to make sure that you re-linked all the interactions correct (we can compare the current configuration to the backups).

@Sven_Erik_Slattedale I just sent you a direct message and am awaiting a reply to get the issue resolved in your site right away. Thanks in advance!

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Wanted to say thanks to the Webflow team, you guys sorted it out pretty quickly. Yes a headache and some serious WTF moments, but I submitted a ticket, it was replied to linking me to this page, and fixed quickly with good communication. I’m sure the remaining cases will get solved too.

Thanks again.

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Also wanted to thank the Webflow guys for attending to this with absolute urgency and commitment. The multiple emails from multiple sources saying “we are on it for you” was heart-warming and confirmed the commitment — both in my use of Webflow, and in their support of the people who use it and believe in it.

Thank you.

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Thanks a lot for the quick fix. Much appreciated.

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It certainly stank… but I must admit, the Webflow team were right on it. More than 3 of them! It seems to be working now… and hopefully can go live shortly, some hours later than expected (should have been in bed a while ago :wink:

Steve

Steve Holmes
Creative Director

energi.design http://energi.design/

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