I tried to contact the support last month when we took out of misunderstanding a workspace plan instead of a site basic.
I never had any answers about it but informations about my ticket closing.
Is it possible to reach someone from the support ?
Yes but only through the support channel. The forum is not one.
Head over to support.webflow.com to get in touch with the Webflow Support Team. Once you log-in. select an area and topic, click the Email Support option at the bottom of the page to create a ticket.
@Drew_Schafer Thanks you.
I’m asking here only because I’ve already done what you suggest and I never had any answer.
After two tickets and a month of waiting, I thought about the forum.
But I can try à 3rd time.
Hey @DigitalizeMe That sounds odd. I wonder if maybe our responses are going to your spam folder. Can you DM me your Email address and I can look for you in our system? Cheers.