@webdev - yes, you are absolutely correct. Same issue has been going on for 3+ years. Forgive the rant here, but I believe this is very important for Webflow to address.
Direct quote from Webflow support: “If you forward or reply to a form notification email, and then that person receiving the email may click on the unsubscribe link, which then would unsubscribe your email from form notifications.” Wow.
Here’s the rub: Webflow forces us as website admins to set up our own email forwarding for all form notification emails… this is because Webflow does not allow us to send form notification emails, per form, to unique email addresses. All form notification emails have to go to the exact same email address or set of addresses; no customization. Any organization with any complexity whatsoever would prefer to send certain website form notification emails to one department, and other website forms to a different department or email address, etc.
So our hands are tied here as Webflow customers. We either have to use Zapier or Gmail filters/triggers to get the appropriate form notification to the correct email address(es) within our organization. We HAVE to forward the form notification emails, which then exposes this dumb “unsubscribe” issue, where this can happen:
Form notification email gets forwarded from email@example.com to let’s say firstname.lastname@example.org because he is the correct person who should receive this particular form notification; then email@example.com clicks ‘unsubscribe’ and now my firstname.lastname@example.org email address is unsubscribed from all website notification emails. Very, very dumb. Bad UX.
I have used both Zapier and Gmail to accomplish this for a couple of my clients, and both are a pretty big effort to do something that should be built into Webflow natively.