FINAL NOTICE: Account Cancellation, Refund Demand, and Intent to File Small Claims

Community resources
1

This message serves as a formal final notice.

I was laid off on 2/24 and immediately lost access to the employer-issued email address tied to my Webflow account. Since that date, I have repeatedly contacted Webflow requesting account cancellation and assistance changing the login email. I no longer have access to the account, cannot log in, and cannot cancel on my own.

Despite months of good-faith outreach, this issue has not been resolved.

Key facts:

  • I lost access to the login email due to termination on 2/24

  • I notified Webflow immediately

  • I have not used Webflow since that date

  • Any continued billing is occurring without access, consent, or benefit

  • Webflow support has repeatedly pointed me back to logging in, which is impossible

This is an unreasonable and unfair barrier to account control.

DEMAND

I am requesting the following actions immediately:

  1. Cancel the account effective 2/24

  2. Refund all charges from the date of last account activity (AI login or otherwise) through the present

  3. Provide written confirmation that the account is closed and billing has ceased

  4. Send confirmation to an alternate email address, as the original email no longer exists

I am willing to provide identity verification, proof of termination, or any reasonable documentation required. Requiring access to a deactivated corporate email is not a valid requirement.

NOTICE OF INTENT

If this matter is not resolved promptly — including issuance of the refund noted above — I will proceed with:

  • Filing a small claims lawsuit against Webflow

  • Disputing all post-termination charges with my financial institution

  • Submitting documentation showing repeated attempts to cancel dating back to 2/24

This situation has gone on far longer than is reasonable. I am giving Webflow one final opportunity to resolve this without legal action.

Please escalate this to someone with the authority to act.

2

Hey Ian, this is the community forum- anything you post here would not serve as any kind of “legal notice.” You would need to contact Webflow corporate, which I believe has an email at legal@webflow.com

Make sure to read the ToS and the dispute resolution part specifically on how to file a notice.

Terms | Webflow

But this is strange to me, if you have had a billing issue for nearly 2 years, why not just dispute with your CC provider to halt Webflow billing? That would have been the easiest way to go.

Incidentally there is an official account recovery process-

Account Recovery | Webflow Support