I had created a separate workspace for a project that required assistance from a freelancer. The project got stalled and the freelancer with drew from the project. A few months later, we receive an email stating that we have been charged $1,500. We checked and found that the project mentioned has been upgraded to a higher bandwidth (The project was not made live to a real domain though, probably by the freelancer). I quickly cancelled this, and the billing showed a negative mark, which i assumed was a refund. I then deleted the workspace because the site was not active. We still havent gotten a refund, and i am unable to proceed through their ârefund requestâ because i cannot select the workspace. Any help on how to proceed with this would be highly appreciated. Itâs a shame webflow does not have a proper customer support.
Hi there,
I understand your concern about the unexpected charge. While Webflow generally doesnât offer refunds for plan subscriptions, you can submit an unrecognized charge form through our support portal if you believe the charge was incorrect: Unrecognized Charge | Webflow Support
Even though the Workspace has been deleted and you canât access the invoices directly, you can still provide the relevant details through this form for our billing team to review.
Hopefully this helps! If you still need assistance, please reply here so somebody from the community can help.
Credits are usually applied to the workspace, which means you may have effectively deleted your credit.
Use the support bot and then say âopen a ticketâ once it has all of your information