I’m having an issue with the text tool bar getting stuck when I’m editing text on a long page. Everything works as expected up until about halfway down the page, then beyond that if I highlight text the tool gets stuck floating in the same place, often several screens away the highlighted text. Appreciate any insight into factors that could cause this. Thanks!
Screenshot is linked here. You’ll see the highlighted text is far below where the tool bar shows up, and the distance only increases from here down.
Here is my site Read-Only: LINK
(how to share your site Read-Only link)
Hey @andybarrandy , this seems like a weird bug. Have you tried to see if the issue persists if you use a different browser or use
Hi @imtiazraqib, yes I have the same issue on Safari and Chrome and in incognito mode, and the issue was first reported by the client in their browser.
In troubleshooting I’ve also noticed that the place the tool bar gets stuck is not related to a specific object, tag or element, it’s related to how much content is on the page. So for instance if I delete 3 or 4 paragraphs of the FAQ at the top of the page, the place the tool bar gets stuck will be that relative amount further down the page.
Hey @andybarrandy , this definitely seems to be a bug IMO. I will resort to the Webflow staff to look into this, @McGuire , @PixelGeek , @Waldo or @bart if you can take a look please?
I will also recommend putting in a ticket through Webflow Support.
Hi @andybarrandy! Thank you so much for joining our community and asking about this issue, that sounds very frustrating and like it would interrupt the workflow.
This seems like a sensitive account / technical issue, and we’re here to help. It is likely we’ll need to investigate and discuss your private account details. Could you please contact our Customer Support Team at email@example.com?
One of our Customer Support Team Specialists will be able to investigate and respond via email! Thank you so much!