I recently built my first website with Webflow e-commerce. I have built many Webflow sites before, but have never created an e-commerce one.
I followed all the setup steps in the e-commerce checklist portion, added hosting, enabled SSL, enabled checkout, etc. Everything in the setup checklist is complete. I published my site live and SSL is working.
I am trying to test out the live site by purchasing a product and cannot get any e-commerce functionality to work. I cannot add products to my cart and the buy now button doesn’t work. Additionally, the cart button doesn’t show a number on the live site like in the designer, telling me something is wrong with the e-commerce settings, not a product.
The error messages I get read:
- Something went wrong when adding this item to the cart.
- Something went wrong when trying to purchase this item.
I tried the following to debug:
- Creating a new e-commerce listing on a new page of my site for testing.
- Toggling on and off web payments
- Disconnecting and reconnecting Stripe
- Creating new products with different variations of product settings
Among other things. I have read all the similar forum topics and nothing seems to work. I suspect that there is some sort of strange issue with my account. One clue there is that in my project settings under Hosting > Advanced Publishing Options, I see a message indicating that I need to add a site plan, despite already having one. When I try clicking the link and adding a site plan I get an error message there too.
Since I suspect this issue is unique to me, I tried to submit a support ticket instead of posting here, but had a difficult time trying to do so. https://support.webflow.com/ seems to send you in a loop, and the contact support buttons don’t actually allow you to contact support.
Here is my site Read-Only: https://preview.webflow.com/preview/iamble?utm_medium=preview_link&utm_source=designer&utm_content=iamble&preview=46468927683d5e609a1a2a7b8dfc25c5&workflow=preview
And here is a link to my live site: https://www.iamble.travel/