My client bought his domain from Namecheap.com and granted me access as admin on the account. I changed his DNS settings to link his new Webflow website.
Added the hosting records but now his email does not work anymore. He can’t receive any of his emails and I’m not sure what is going on?
Has anyone else experienced this with Namecheap.com? Their support centre is horrible and of no help at all.
Were you able to find a solution for this?
I am facing a similar issue. After linking my domain to Webflow, I am not able to receive any emails to my domain email ID. My domain is with GoDaddy though.
Hi, I have the same issue. I pointed all the records, except the MX to webflow, and still the mails don’t work. Whats weird is that before the webflow connection the emails worked perfectly. As I said I didn’t touch the MX, so shouldn´t it keep working as it was? My hosting+email provider said its a webflow problem, not theirs.
@Jonatan_Hinnenthal => Without sharing at least a domain name there is no way for anyone to offer specific assistance. The common issue is that a reference to the @ (root) was changed when you pointed to WF hosting. When that happens it can break references to the mail server IP. You would need to either update / add an A record. I am available for a quick gig should you require more assistance.
In case anyone else has a problem with this, same thing happened to me when I used the auto GoDaddy.com domain set up. I am using Google Workspace and when I checked my admin console it alerted me that there was no MX records set up with GoDaddy. I think the auto-setup wiped it as was all working just before. Luckily I caught on quick and avoided any disruption. I’d recommend manually setting up the DNS records to avoid this!
But thanks for your quick answer!