When I try to delete a project I get this message: “This project is an external marketplace template and cannot be deleted”.
I deleted all pages inside the project and still can’t delete it. I need help from support.
When I try to delete a project I get this message: “This project is an external marketplace template and cannot be deleted”.
I deleted all pages inside the project and still can’t delete it. I need help from support.
Hi @aerismel
Does ‘account settings’ and ‘purchases’ give you any option to delete the template?
If not, maybe support@webflow.com can clarify - i’ve not used any external templates…
Stu
Hi @aerismel
Thanks for posting this, this definitely sounds like odd behavior.
What site are you trying to delete? Can you send me the site Read-Only links please?
Can you also please send me screenshots of the behavior you’re describing.
Thanks in advance!
Here’s what’s showing: https://www.useloom.com/share/673df0d756254633ba0d1cc144a897ed
This is the shared project link: https://preview.webflow.com/preview/ninjahauzz?preview=23ca64cf8a02ba22602d685d9183e909
by the way, this was not an extarnal template. It was a normal webflow site.
Hi @aerismel
Thanks for providing those details on this issue.
I’ll report this to the team immediately to see what the underlying problem here is.
Do I have your permission to go ahead and delete the project from my end?
Thanks in advance, and I’m standing by for your confirmation.
Yes. Please, delete the project and let me know when it’s done. thank you very much.
Thanks for the prompt response! I have transferred the project out of your account so there is no need to worry about it anymore
We will continue to investigate the issue just in case others encounter it.
Thanks for your help with this!
Thank you so much! Glad I could help
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