Bug - Background Video - tiny black line on one side no matter what I do

Hi,

I tried literally everything I could think of to remove the black line you can see below. I added white borders, moved the video around in all directions etc. I tried different export formats for the video, i tried different video ratios - no matter what I do I always end up with a black line on the published website.

Is that a bug?

Hi,

To better assist you, could you please provide me with some additional details at my email address- sofiachoudhry9@gmail.com

Specifically:

What software did you use to create and edit the video?
Can you confirm the dimensions and aspect ratio of the video?
Are you experiencing this issue consistently across all browsers and devices when viewing the published website?
Once I have this information, I’ll be able to delve deeper into the problem and suggest possible solutions. Rest assured, we’re committed to ensuring the highest quality output for your project.

Best regards
Sofia Choudhry
Email- Sofiachoudhry9@gmail.com
Linkedin-https://www.linkedin.com/in/sofia-choudhry-shopify-certified-expert-1a6b49216/

1 Like

Hi, I did send you an email but didnt get a reply back. If you can solve this issue, I’m also willing to pay of course