The homepage of my website is getting a “404-page not found” issue from Iphone users. (The website was published 1 month ago and the issue only started yesterday)
Here’s what I changed just before it happened:
I cancelled a paid plan and changed to the “Free” one and republished the website
There was no custom domain added, the website has always been under the webflow.io domain and this did not change after we cancelled the plan
Since the republishing of the website it displays correctly on Windows and Android devices, however it shows “404 - Page not found” when we try to open the Homepage with Iphone (IOS 16 and 18).
This issue happens only with the Homepage, the other pages display as before
The Webflow support didn’t help, they keep saying that on their end it works perfectly fine and they have no idea what could be the problem. However me and my clients cannot access the website Homepage.
We also tried to update the iOS, restart the phones, clean the cash - nothing helped.
Did anyone have the same issue? I am close to despair…
A 404 does not make any sense unless you’re doing browser-detection and redirection. Your site seems fine, and Browserstack is good for verifying this.
Based on that, here are a few possibilities;
Your phone is trying to autocorrect the url you’re entering. Double check it’s the right URL, hyphen and all.
Network issues. If you’re connected to wifi, disconnect. It’s possibly your network, router, router antivirus software, or VPN are interfering
Phone network issues. More complex
Mainly do your sanity checks. Different phone, different network, try other .webflow.io sites, all of that.
Thanks for verifying my website and for your advice!
The website shows 404-error not only on my iPhone, but on Iphones of all the people I asked to check, which are diferent models, iOS and they are located in different cities and even different countries. All have the same issue and cannot open my website.
So the problem is not in the Wifi or network, neither in iOS or iPhone model.
I’ve already checked the website with the service you used and it also shows that everything is fine. However the REAL USERS still SEE A 404 ERROR instead of the Homepage.
I guess there must be another explanation and solution to this…
The problem is, no one can help if they can’t reproduce it.
So far;
Webflow support can’t reproduce it
My iphones here work fine
Browserstack, also real devices, can’t reproduce it
Your best bet is to look for commonalities- what browser are they using, what browssr version, what version of iOS, then you can do research on Apple forums to see where people are having issues.
Again a 404 doesn’t make much sense because it’s an actual server response, which means they’re reaching a server and it’s saying that the specific page isn’t found. A " This site can’t be reached" seems more logical for network issues.
More interestingly, no one else is reporting anything which means that at least so far it seems limited to your site and users. I’d immediately assume they’re missing the hyphen, but sounds like you’ve checked that?
What you ideally need is to setup a repeatable test situation and then have WF support walk you through specific diagnostics to nail down the issue.
Another thing I’d try is clone the site to a simpler name with no hyphen and see if the same users still have problems on that url.
Anyway, good luck, debugging these types of things is lots of fun ;)
