2 forms, only receiving one submission email

Hello - working on a client project where their site has two forms on separate pages of the site.

Both of forms appear to submit data just fine. I double checked this by looking at the Forms submissions under the Forms tab in the project settings page.

However, only one of the forms is sending a notification email. The other one doesn’t seem to send the emails out.

When I look at the console logs I don’t see any errors either. And like I said, the data does get successfully submitted.

Any ideas?

Here are my form settings:

Thanks in advance!

Here is my site Read-Only: [LINK](https://preview.webflow.com/preview/tesseract-ten?utm_medium=preview_link&utm_source=designer&utm_content=tesseract-ten&preview=9ad1ed5094ed899cc961f020c473e641&workflow=preview


Sorry just realized I hadn’t shared the Read-Only link. Added now.

Thanks in advance for any help with this! :slight_smile:

Hi @artariq,

Getting a 404 on your read-only link - could you try again?


Hey @mww - my bad! Looks like the URL had been updated since I posted last.

Here’s the updated one:


Thanks for looking!!

Hi @artariq,

The forms look fine for me, have you tried using multiple email addresses in Form Settings to see if it is email specific?

I wondered whether this code had anything to do with it but you’re saying that submissions from both forms are showing in Project Settings > Forms > Form Submissions.

Which form are you not receiving notifications for - Learn More or Request Demo?

Hey @mww - thanks for taking a look!

Yes, both forms successfully submit the data but the Learn More form doesn’t send out an email for some reason. Here’s one of the emails I received for the Request More form.

And no I don’t believe that code is the culprit as the issue was discovered and reported before that code was added.

And good call on trying with multiple emails. I just gave it a try and unfortunately it didn’t work. I wonder if it has anything to do with using the same classes for the form elements?

Hey - I think I resolved this issue.

Turns out the forms were indeed sending the emails out. Except that the Learn More emails were making it into our inboxes but the Request Demo emails going to Spam! So I marked the latter as Not Spam and now I’m getting them in our main inbox. :man_facepalming:t4:

So strange! Lost a lot of time there but there you have it. An interesting quirk of the form emails!

That said, thanks for looking into this @mww , anyway!

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