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Video embed not showing on published site

We literally just launched this site and for some reason the embed won’t show on the published site. It does show on the Designer and the video plays on preview.

The published site is

The video was working fine throughout the whole process except for when we launched. The video won’t show up in the link either.


I looked at the site using Chrome and it plays perfectly.

I’m having the same problem.

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Because I put an Embed element instead of the Video element. But the video is too big for mobile with the Embed element. Its not responsive.

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I have the same problem with embed videos – how did you solve it?
And what it is?

I’m having the same issue with the video widget. Shows up in the designer, but on the staged website it is just empty space.

Hi everyone. I’m currently writing a bug ticket for our engineers now. I’ll reply back on this thread when I hear any updates.

Thank you for your patience.

As a workaround, try using the embed widget instead and embed your video code:


Hi all, we’ve identified the core cause of the bug (a style attribute with padding-top is not being appended, resulting in the video loading, but being 0px high, which made it effectively invisible).

We are in the process of testing a fix. ETA for this fix to be live is 11:15am PST.

EDIT: The fix is now live - if you republish your site, the videos should be loading again! :sweat_smile:

Thank you for your patience!


Thank you! It’s working now. :+1:t3:

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